| About Us Stone Creek Silk. It is important to us that you are happy with the products you buy. If you have any suggestions or comments to make please email us using the link on the store page or, alternatively, you can ring on the number below. Our Contact details: Stone Creek Silk Stone Creek House Sunk Island Nr Hull East Yorkshire HU12 0AP United Kingdom Phone: 44 (0)1964 630630 Email: ruth [at] stonecreeksilk [dot] co [dot] uk |
| Making A Purchase Please see the Shopping Guide on the left hand side for a simple guide on how to make a purchase |
| Postage And Handling We despatch your order as soon as possible, normally within 5 working days. Orders are posted by First Class Mail to addresses in the UK and by Airmail to destinations elsewhere. Delivery to UK addresses should be within 1-2 working days after despatch but please note that delivery to some areas of the UK such as the Highlands and Islands may take a little longer. |
| Delivery Schedule We despatch your order as soon as possible, normally within 5 working days. If, for any reason, such as my absence at a show or away teaching, your order is delayed then we will let you know straight away and you will always have the option to cancel your order up to the point of despatch. |
| Back Orders If any of the items in your order are not in stock, we will let you know when we expect to be able to send your items. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges Stone Creek Silk is not VAT registered so no VAT is charged on your order. |
| Credit Card Security We hold no credit card information from orders placed over the Internet - this information is only input to the secure Paypal web site. Stone Creek Silk only receives the notification that the payment has been accepted. |
| Guarantee We want you to be happy with any products you buy from us so if, for any reason, you are not happy with your purchase you may return it, in original condition, within 30 days. |
| Privacy Policy Stone Creek Silk does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |